Hofmann M. A Holistic Approach to Process Optimisation...2021

Textbook in PDF format

This book provides an overview of the various methods for creating and implementing efficient work processes. The author presents the most important tools for working on improvement projects such as process mapping, Ishikawa diagram, burn-down chart, or Pareto chart. Using successfully realized improvement projects from practice, the concrete implementation of process optimization is illustrated. In addition, it is shown how these methods, which originate from the production sector, can be successfully used in the office sector.
Vision of Efficient Processes
Prerequisites and Framework Conditions for a Successful Improvement Culture
Process Improvement Methods
Tools for the Optimisation of Workflows
Influence of Digitalisation on Process Optimisation
Putting Process Optimisation in Practice
Simulations to Illustrate the Improvement Methods